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ISS International Business School of Service Management Hamburg

About the Program

Servitization is a business growth strategy in which services are offered to complement products. The aim is to gain competitive advantage, achieve greater customer loyalty and generate additional revenue through added value. The ISS Servitization process is based on a proven 5-stage model that provides a clear roadmap for business transformation: Extended workbench, Differentiation tool, Profit/Business center, Value-added function, and Customer integration. The course also covers the 'kangaroo leap model' which embodies the ISS philosophy of continuously improving interaction with customers and aligning actions with customer benefits. The program emphasizes that service is a local business requiring proximity to customers and co-creation processes.
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Servitization is a business growth strategy in which services are offered to complement products. The aim is to gain competitive advantage, achieve greater customer loyalty and generate additional revenue through added value. The ISS Servitization process is based on a proven 5-stage model that provides a clear roadmap for business transformation: Extended workbench, Differentiation tool, Profit/Business center, Value-added function, and Customer integration. The course also covers the 'kangaroo leap model' which embodies the ISS philosophy of continuously improving interaction with customers and aligning actions with customer benefits. The program emphasizes that service is a local business requiring proximity to customers and co-creation processes.

Application Requirements

* ISS değerlendirmelerini geçmek (yazılı sınav / kabul mülakatı)
* Minimum 1 yıl mesleki deneyim
* TOEFL minimum 70 puan (internet tabanlı), eşdeğer sertifika veya başvuranın İngilizce yeterliliğini gösteren başarı

Language Requirements

* TOEFL: 70 (internet tabanlı)
* Standart dışı gereksinimler: başvuranın İngilizce yeterliliğini gösteren eşdeğer sertifika veya başarı

Which Professions Does This Program Open Up?

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Subjects / Topic Areas

Servitization

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Frequently Asked Questions

Quick answers about Servitization at ISS International Business School of Service Management Hamburg

Is Servitization at ISS International Business School of Service Management Hamburg taught in German or English?

This Other programme is taught in English. Make sure to check the language requirements (e.g. TestDaF, DSH, IELTS or TOEFL) before applying.

How much does the Servitization programme cost?

No tuition fee (only semester contribution). International students should also budget around 800–1000 EUR/month for living costs in Germany.

What are the admission requirements for Servitization at ISS International Business School of Service Management Hamburg?

Typical requirements include: a recognised secondary/undergraduate degree, proof of language proficiency (English), and (for non-EU applicants) a uni-assist application plus financial proof (Sperrkonto ~11.904 EUR/year).

When is the application deadline?

Application deadlines vary: winter semester usually closes on 15 July, summer semester on 15 January. Always confirm the exact deadline on the official university website.

Can I work in Germany while studying Servitization?

Yes. International students may work up to 140 full days / 280 half days per year without additional permission. After graduation you can apply for an 18-month job-seeker permit.

How do I apply to ISS International Business School of Service Management Hamburg — directly or via uni-assist?

Most German universities accept international applications through uni-assist for document verification. Some unis accept direct applications — check the programme page on the official site.

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